One Doctor's Goal: Changing the Lives of a 1,000 patients

Dr. Neritan Mani
Dr. Neritan Mani

Dr. Neritan Mani is the Associate Medical Director at White Plains Hospital.

I don’t want to change the life of one patient. I want to change the lives of 1,000 patients.”

What I Do: I’m in charge of physician quality metrics, performance improvement, quality reviews, and managing the department of hospitalists and our family health center for a community hospital with more than 300 beds.

Credentials: I graduated from the University of Tirana in Albania. In 1999, I moved to the United States and finished my residency at Lincoln Medical and Mental Health Center at Weill Cornell Medicine in New York.

Why I Got An MBA: I became a hospitalist at a community hospital in Westchester County, and I was tasked with adding positions, recruiting, and quality improvement processes. I felt I needed education around how business is run. In my medical school curriculum or anywhere, business wasn’t part of my education. We learn it as we go. I didn’t know what a P&L statement was. I thought my job was to take care of patients. But now we talk about having a competitive edge. We talk about customer experience scores, patient scores. None of those things are being formally taught to us. Nobody ever told us how to have a business plan. At the end of the day, health care is an industry like any other industry.

Why Isenberg: In the physician community, Isenberg School of Management [at UMass Amherst] has a great reputation and I was able to attend online classes. When you’re a physician, you’re seeing patients. You don’t have the luxury of taking time off. I was lucky enough to have a shift position where I worked seven days on, and took classes online during seven days off.

How I Did It: During my off days, I hit the books. During my working days, I’d take 20 minutes at lunch. I’d study for an hour at night and check online to see if there was a test. I had the luxury of studying while working. I was always engaged, because I could use whatever I was learning on my 12-hour daily rounds at the hospital.

On Work-Life Balance: I have a wife and two kids. My son was 12; my daughter was eight. The funny part is, sometimes I’d put the lectures on during the weekend and sit on the couch, taking notes. The guy on screen would be talking about fixed pricing and my kids would look at me: “Hey, Dad, what does this have to do with you?”

Learn more about the Isenberg School of Management’s partnership with the American Association for Physician Leadership.